Privacy Policy

Last Updated: July 2026

At Local Citation Services, we are committed to maintaining the trust and confidence of our visitors and clients. This Privacy Policy outlines how we collect, use, and protect your personal and business data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you interact with our website or purchase our services, we collect the following information:

  • Identity & Contact Data: Name, email address, phone number, and company name.
  • Business Profile Data (Public Assets): Business name, physical address, phone number, website URL, company descriptions, operating hours, logo, and brand images supplied via our onboarding form.
  • Transaction Data: Details about payments made by you through Stripe. Note: We do not store financial card data.

2. How We Use Your Data

We process your information based on contractual necessity to fulfill the services you buy from us. Specifically, we use your data to:

  • Process payments securely via Stripe.
  • Manually register accounts and submit your business details to public UK directories as requested.
  • Communicate with you regarding order updates, clarifications, and delivery reports.
  • Comply with legal and accounting requirements under UK tax law.

3. Data Sharing and Third-Party Disclosures

To deliver our services, your business data must be shared in the following ways:

  • Public Directories: By buying our citation service, you explicitly authorize us to publish your business details (NAP data, images, descriptions) across public third-party directory websites (such as Yell, Yelp, Scoot, etc.).
  • Service Providers: We share necessary transaction info with Stripe (payment processor) and our secure form platform (Tally.so / Typeform) to collect and automate your order details safely.
  • Legal Requirements: We may disclose your data if required to do so by UK law enforcement or regulatory bodies.

4. Data Security

We implement strict operational security measures to prevent your data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way.

  • Any master email address created to manage your citations is configured with a secure, randomized password.
  • Access to your data spreadsheets is strictly restricted to our data-entry specialists.

5. Data Retention

We retain your personal transaction records for as long as required by UK tax law (typically 6 years). The copy of your onboarding details and final report spreadsheet is kept in our secure drive files for up to 12 months post-delivery to provide customer support or duplicate resolution, after which it is securely archived or deleted.

6. Your Legal Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to rectification of inaccurate data.
  • The right to erasure (“the right to be forgotten”) from our internal operational systems, subject to legal keeping constraints.
  • The right to withdraw consent at any time where data processing relies on consent.

To exercise any of these rights, please email us at support@localcitationservices.co.uk.

7. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted directly on this page with an updated revision date.

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